Terms & Conditions
Ace Paulo Travels
Effective Date: 29/04/2026
1. Introduction
These Terms & Conditions govern your use of our website and services. By using our website or making a booking with Ace Paulo Travels ("we", "our", "us"), you agree to be bound by these terms.
2. Booking Terms
When you make a booking through us, you agree to provide accurate and complete information.
- All bookings are subject to availability
- Prices may change until a booking is confirmed
- A booking is confirmed only when full or agreed payment has been received
- You are responsible for checking all travel details before confirmation
3. Travel Terms
We act as an intermediary between you and travel providers such as airlines, hotels, and tour operators.
- Travel providers have their own terms and conditions which apply to your booking
- We are not responsible for changes, delays, or cancellations made by third-party providers
- You are responsible for ensuring you have valid travel documents (e.g. passport, visas)
- You must comply with all applicable laws and travel regulations
4. Payments
- Payments must be made in full or as agreed at the time of booking
- We use secure third-party payment providers
- Failure to make payment may result in cancellation of your booking
5. Cancellation & Refund Policy
Cancellation and refund terms depend on the specific travel provider and booking type.
- Cancellations may be subject to fees imposed by travel providers
- Some bookings may be non-refundable
- Refunds, where applicable, will be processed within a reasonable timeframe
- We recommend purchasing travel insurance to cover cancellations and unforeseen events
6. Changes to Bookings
- Requests to amend bookings are subject to availability
- Additional charges may apply
- Changes may not always be possible depending on provider terms
7. Liability
We aim to provide a high level of service; however:
- We are not liable for acts or omissions of third-party providers
- We are not responsible for losses caused by delays, cancellations, or circumstances beyond our control
- Nothing in these terms excludes liability where it would be unlawful to do so
8. Contact & Complaints Policy
If you have a complaint, please contact us as soon as possible so we can assist.
- Complaints should be submitted in writing via email
- We aim to acknowledge complaints within 3–5 working days
- We will work to resolve issues promptly and fairly
9. Accessibility Statement
We are committed to making our website accessible to all users.
- We aim to ensure our website is easy to navigate and usable
- If you experience any accessibility issues, please contact us
- We will make reasonable efforts to improve accessibility where possible
10. Use of Website
- You agree not to misuse our website or attempt to gain unauthorised access
- Content on this website is for general information only
- We may update or remove content at any time without notice
11. Intellectual Property
All content on this website, including text, branding, and design, is the property of Ace Paulo Travels unless otherwise stated.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Ace Paulo Travels
Phone: 07444414142